Refund policy

Returns
Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, you must be able to produce evidence of damage to packaging and/or cakes.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your refund evidence is received and inspected, we will send you an email to notify you that we have received your information. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Please note any shipping charges will not be refunded.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at ecklesdelights@outlook.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.